Frequently asked questions (FAQ) about Orders, Returns, Refunds, Replacements and general questions.
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Relax Garments account.
The 'Save Card' option lets you save your credit/debit cards on your Relax Garments account. This helps you complete your transactions in a quick and easy way
You can raise a request to return your items with these simple steps:
1. Log into your Relax Garments account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a refund. You can also track the status of your return request instantly from the 'My Orders' section of your Relax Garments account.
Yes, once you made an Order through Relax Garments, you'll receive automated email attached soft copy of your invoice as well.
A greyed out and disabled 'Cancel' button can mean any one of the following:
1. The item has been Dispatched/delivered already. Relax Garments not allow customers to Cancel Order after Dispatched Orders.
Yes, it's necessary to log into your Relax Garments account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You'll have access to a personalized shopping experience including recommendations and quicker check-out.
No, Relax Garments will not be able to accept returns after the time period mentioned in the Returns Policy.
You can choose to pay on Relax Garments with any Visa, MasterCard or any credit card issued in India.
You can choose to pay for your order on Relax Garments with any Visa, MasterCard, Rupay or Maestro Debit Card issues within India.
Yes, you can use your Debit/Credit Card or Net-banking to shop on our mobile app, website, and mobile site too!